| May 2018 J. Powell - I spoke to Philip for advice about a non working handset. We discussed a replacement, but he also gave me an enormous amount of advice and information. In the end I managed to get the handset operational. He could have pushed me towards purchasing a new handset, but he didn't. Although there was no sale for him, he was extremely pleasant, patient and honest. What a pleasure to deal with a company with high values and immense integrity. A breath of fresh air! |
January 2018 Mr. Cannon (Croydon) -Thank you very much for your prompt and very helpful advice with regard to my garage door not opening fully. The problem was sorted out very quickly over the phone in a short time for which I am very grateful. I would certainly recommend your company. |
| March 2017 Mr. Bryan Goodman - Just a quick note to thank Philip Dawson for sorting out the replacement for my Seip midi controller. item sent by post Wednesday and replacement received on Friday. That's what customer service is about. |
| June 2016 Mr. Willson (Banbury) - My door now opens perfectly and I wish I'd fitted a Seip motor the first time round!! |
March 2016 Mr. Dewhurst (Blackpool) - Just a great big Thank you to yourself and also Philip the engineer, who got my door opening in minutes. I know he said it might not be a long term solution, but my next garage door opener will definitely be a Seip! Great service from yourselves |
| November 2015 Mr- P. Shah - I have a 12 year old C75 which stopped working. I am extremely grateful to Mr. Philip Dawson for guiding me through the steps of diagnostics. Eventually it was a fuse which cost 50p. Thanks for saving me the costly engineer visit. The best customer service I have yet experienced. No doubt, when it comes to it, the system will be replaced by another SEIP system. Many Thanks |
| May 2015 Mr Nichol - I just want to say thanks for the fantastic service - i spoke with one of your colleagues earlier this week and we quickly identified the handset that was required. They were delivered the following day. |
| April 2015 Mr. Farrelly (Herts.) - Just a quick email to say a massive thank you as I have received back the receiver, decoder and new remote and it all works. Excellent responses and service from you and say thanks to the chap who sorted it our for me. |
| April 2014 Yorkshire Coast Locksmiths - I would like to thank you for your help you gave me with the purchase of a replacement fob for one of my customers, item was sent, received and installed within 1 day. My customers was very pleased with my service as we are with yours. Once again, thank you. |
March 2014 Mr. Parsons - I just wanted to let you know how impressed I was with your service. On Friday 21st March at around 3:15pm, I telephoned you to request a replacement 433 AM remote. The lady who answered said that she would try to get it in the post that day. The remote did arrive on Saturday morning, complete with battery and easily understandable instructions, and was working at 11:30am. I consider that this was an extremely high standard of service and i'm most grateful. Thank you very much. |
September 2013 Mr. Chivers - Very many thanks for all the very patient help you gave me over the phone today. You must have got fed up with hearing my name! The new receiver and handset are working perfectly thanks to your expert tuition! It is so nice to be able to press a button and open the garage door. Yours was 5 star customer service: a sort we don't see very often these days. |
| October 2012 Mr. Stockman - Thank you for the prompt service I received. Had it all working in less then 24hrs from the time I ordered it. Thanks again |
August 2012 Mr. Webb - thank you so much for your help. The PCB arrived promptly and although it was a bit tricky to install in situ, it is now working fine. Please thank your engineer for the very useful advice and in view of the excellent after sales service, we will certainly request your products in any future project or update. |
| May 2012 Mr. Penn (Derby) - I have just fitted the new receiver board that arrived today and my Seip garage door opener now works perfectly again. I was most impressed with the service I received, the prompt responses to my emails and your technical support for a product I purchased over 10 years ago. Amazing! Your website was very useful and the testimonies from your other satisfied customers prompted me to email yourselves. |
| May 2012 Mr. Cooke (Surrey) - I thought I had a real problem when the button on my remote wore out after 12 years hard use. I goggled 'Seip' and was amazed at how quickly my e-mail asking for help was answered, followed by a really helpful telephone conversation and amazingly straightforward instructions which worked perfectly. What a super service - I certainly won't hesitate in both recommending your company and purchasing from you again in the future. |
| March 2012 Mr. Barlow (Wilts.) - I would like to thank you for your excellent service. In November I purchased by phone two replacement handsets which arrived by post the following morning. Recently one of these handsets developed a fault so I returned it and I received a replacement by return post. It is unusual to receive such quick and efficient service. Thank you |
| March 2012 Mr. Holdsworth - Once again my grateful thanks for your patience and dedication to resolve my problem. It's really excellent customer service. THANK YOU! |
| August 2011 Mr. Smout (Camberley) - After many weeks of attempting to get my mother's TM60 repaired, I fired off an email to yourselves in the hope of finding a local repairer. Just after 9:00am on the first working day after, I received a call from yourselves with advice on how to repair the unit, after a short chat it was decided to have a call out. 2 days later a really helpful engineer (Philip) had resolved the problems and we now have a working door opener and more importantly no more nagging about "fixing the garage door" Many Thanks for a terrific service and friendly and very helpful staff...well done. |
| July 2011 Mr. Farmer (Burton upon Trent.) - thanks very much for your fast delivery and your time spent sorting out my little problem. very good customer service wish all others were as good. |
May 2011 Mr. Bird (Coventry) - I would just like to congratulate Seip on not only producing an excellent product but also providing first class customer service. I have had a Seip garage door operator for over 16 years and throughout that period, every time I have contacted your office, your staff provide first class help and advice. In particular I would like to thank one of your team - Mr. Philip Dawson for the excellent customer service he provides. He obviously has a clear understanding of your mission statement and in my opinion he exemplifies what good customer service is all about. I have just purchased your TS75 as a replacement for my excellent ST77M which has finally given up the ghost. Which is a testament to your product and the excellent customer service you provide! Well done and thank you. |
| May 2011 Mr. Saunders (Basingstoke) - Thanks for your website - alot of useful information on it and the video on changing a fuse helped us resolve one of the problems ourselves. |
| April 2011 Mr. Holmes (Herts.) - I have fitted the new limit switch loop and everything is working fine. Thanks to Lisa and Barry for all your help. It makes a nice change to deal with a company that actually cares about their customers and offers a real after sales service. |
| August 2010 Mr. Wild - I would like to thank you very much for your service this afternoon re: giving me advice on my TM60 garage door motor. It is a while since I received such service. A breath of fresh air. During our conversation one of the things you said was the garage system I have was one of the best available. Well I say, so was the customer service.You Sir are a credit to your business - polite, helpful, knowledgeable and very patient when dealing with a non technical individual. |
| August 2010 Mrs. Wicks (Camberley) - Thank you so much for being patient with me, and the other friend that tried to help me last week, plus again for your time today. It has definitely not been as easy process but I am grateful to you for all your help and instructions . Your tolerance and guidance are much appreciated. |
| July 2010 Ms. Duffy (Derby) - Just a note to say thank you very much for all of your help with our garage door motor. It is now working perfectly and you have saved us a lot of money. Fabulous service from your very friendly engineer Barry and other staff! |
| July 2010 Mr. Evans (West Sussex) - Thank you so much for all your help. Your team has been absolutely faultless in sorting this out and I can not recommend you highly enough. Dealing with your company leaves me with only one regret, that I didn't get round to sorting it out when it first broke about 2 years ago! |
| July 2010 Mr. Turner (Berkhampsted) - I would just like to say thanks for replying to my enquiry so quickly and for the honest help and advice you offered over the phone. There are 6 garages with the same opening device and as director of the management company, I will happily hand out your details should anyone have any problems!! |
| January 2010 Mr. Spice - Just a quick note to thank you for sending the fuses so promptly. As you suspected the problem was a blown fuse. We are very grateful for your kindness. We have told several people about your good deed and they were impressed saying that service like that is hard to find these days. Well done and thank you once again. |
| January 2010 Mr. Hulme (Bristol) - Package arrived next-day . Well done, highly efficient! |
| December 2009 Mr & Mrs Hoare (Hampshire) - Just a quick note to say thank you very much for all the help with fixing my TS75 controller. The matter was dealt with extremely efficiently and I will have no hesitation in recommending both you and your company |
| December 2009 Mr. Godfrey (Hitchin) - Thank you for diagnosing the problem with my mini transmitter and for the very prompt service in renewing it. We were very impressed with the excellent service and the way you talked us through the problem |
| October 2009 Mr. Green (Guildford) - I would like to give my thanks to your colleague Philip Dawson, who has been extremely helpful in diagnosing ans solving a problem that i had following some routine maintenance of my Seip garage door opener. Clearly Mr. Dawson and Seip take customer service more seriously than most businesses do these days, and although the assistance I have been given has extended the life of my Seip product, I will remember this when the time does come to replace it! |
| February 2009 Mr. Hagart (Glasgow) - Thank you for your company's prompt and efficient service - which tends to be the exception in the business world these days! |
| Mr. Wilkinson (Salisbury) - Not only was this excellent service by any standards, the attitude and professionalism shown was a credit to the company. To learn at the same time that the work was still covered by warranty, being just under five years, was an additional bonus. My congratulations on your service, so sadly lacking in the modern age. You may be assured that I will continue to recommend you to anyone. |
| Mr. Bell (Banbury) - Just a note to thank you for the speedy and efficient resolution of the problem with my remote control; since it was reprogrammed this morning, it is working perfectly. Your company was a pleasure to deal with |
| Mr. Chivers (Abingdon) - I am writing to congratulate a member of your staff for her exemplary customer service; something which is all too rare these days. I phoned your company this morning and the phone was very quickly answered by an extremely helpful lady, whose name unfortunately I didn't get. Such a high level of customer service is all too rare these days and your staff member is to be congratulated. |
| Mr. Thompson (London) - With over 30 years in the business we would recommend the SEIP series of garage door motors. Cost effective, reliable and with many accessories, they are supplied by the friendliest, most efficient supplier we deal with |
| Mr. Holdsworth (Surrey) - I just wanted to write and thank you for all your help now that the new receiver is working so well. The service was first class and I'm a very happy customer |
Mrs. Clacy (Dorset) - Thank you again for your help. The electrician was most impressed with your assistance as it appears it is most unusual to find people so helpful these days |
| Mr. Daintith (Peterborough) - It is a rare pleasure for me to be able to write to any supplier congratulating them on excellent service. I am therefore delighted to thank you for the prompt attention given by yourself. It is great pity that more companies within the UK do not feel as inclined as Seip UK to provide excellent company service. |
| Mr. Sims (Beaconsfield) - I am most grateful for the trouble you have taken over two small, but very important detail |
| Mrs. Smith (East Yorkshire) - I would like to thank you for your very prompt action in replacing the charger when it developed a fault. In the year that I have had the automatic door mechanism, I have been delighted with it's operation and, again, i thank you for all the assistance you gave me at the time of installation. |
| Mr. Thompson (Barrow-in-Furness) - The after service you provided was flawless, I am very impressed |
| Mr. Dave Tee (Burton-On-Trent) Remote working great, pity you can’t get remote control for curtains in the lounge, now that would be impressive. Be in touch in a few years as your product is bomb proof!!!! |
| Mr. Green (Cambridgeshire) - I have had excellent service and I do appreciate that a great deal. I must give you full marks. |
Mr. Grigg - Many thanks for your prompt and efficient service |
Mr. Pinner - Please pass my thanks to Philip.This worked very well! Thank you for all of your help and effort, I am very grateful. |
| Mr. Gray (Northampton) - I wanted to extend my thanks and show my appreciation for the professional and courteous advice that was extended to me by Philip Dawson today. His subject matter knowledge and efficient resolution of the problem that I was experiencing with my TS75 Operator was top drawer and it was an absolute pleasure talking to him. It is a credit to your organisation that you have people such as Philip dealing with customer’s enquiries and issues. Many thanks again Philip |
Mr. Richards - I am extremely grateful for your help with my predicament, I have now successfully designated the signal to another button. Once again many thanks for all you have done for me I am over the moon with gratitude. |
Mr. H. Bryant - Just a note to thank Philip and Lisa for your help in getting my garage door working again. Super service!
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